Contact livepro today phone 1300 548 356 mail info@livepro.com.au mouse livepro.com.au • Create a central repository for training guides, process maps and procedural documents. • Construct a categorisation system that enabled easy navigation by more than 300 workers. • Review the back office Knowledge Library for relevance and accuracy. • Update work-flow documentation as needed to increase agility. • Standardise the knowledge authoring format and enable easy maintenance with minimal IT involvement. • Leverage institutional knowledge of livepro based on a successful contact centre experience. The Objective Because administrative procedures were so complex and in-depth, new back office employees required six weeks of training before they

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