Corporate DATACOM CONNECT CASE STUDY Answers for large Federal Government Client The Challenge Datacom is one of Asia-Pacific’s leading IT-based service providers, operating across New Zealand, Australia, Malaysia and the Philippines. They design, build and run IT systems and processes for businesses across key market sectors including healthcare, local government and education. Datacom manages customer contact for a large Federal Government client, assisting consumers with enquiries through phone, email and webchat channels. With the complex nature of these enquiries and a strong focus on compliance, the Datacom Connect team had to quickly develop an understanding of the products and services in order to accurately articulate relevant knowledge to the consumer. Improved s

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