Ansafone Helps Growing Company Resolve 2-Hour Call Wait Times to Embrace Growth Opportunity for Future Success Problem When a small retail company that started in the family garage suddenly became one of the country's fastest-growing enterprises, it faced both immediate and long-term challenges. First, the company needed to manage increasing call volumes while resolving a back log of customer support issues. Secondly, it needed a contact center solution that would serve the business, its retailers and customers into the future. Search for a Solution The direct sales company, which was built on a home-based business model, was experiencing hold times in excess of 2 hours. Because current staffing levels were not sufficient to keep up with call volumes, the abandonment rate was

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