Ansafone Helps Health Plan Provider Increase Membership while Decreasing Costs
Ansafone Helps Health Plan Provider Increase Membership while Decreasing Costs
3 PagesCase Study Helps Health Plan Provider Increase Membership while Decreasing Costs AnsafoneProblem With more than 600,000 members, one of the nation’s largest government-funded health plan providers faced a customer service challenge. Membership growth was stretching resources, and operating costs were increasing, while efficiencies were decreasing. The company needed a solution to enhance its customer service program, consisting of inbound/outbound blended support and both dedicated and shared multilingual agents. The solution also had to provide standardization, streamlined processes, reduced costs, increased scalability and HIPPA compliance. Search for a Solution The health plan provider was quickly outgrowing the technology services provided by another vendor. In order t
