CASE STUDY AN ITSM TRANSFORMATION PROGRAMME LIKE NO OTHER After the highly successful pan-European IT-SMART transformation programme involving HP Service Manager (HPSM) carried out for Hewlett Packard Enterprise (HPE), Soitron was tasked with the global migration programme for Royal Dutch Shell, one of HPE’s largest customers. Rolled out across more than 100 countries and affecting 180,000 employees, this highly complex programme was delivered exactly to the contract: on time, on budget, zero unplanned downtime and with all pre-agreed benefits. COMPANY: Hewlett Packard Enterprise and Royal Dutch Shell SECTOR: Technology Project summary IT–SMART was a successful IT transformation programme implemented by Soitron across Europe. It involved the standardisation of HPSM legacy wo

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