::: CASE STUDY ::: Globalisation apparently does not stop even when faced with Alpine valleys with dif? cult ac- cess and this meant that one day Raiffeisen- bank Kleinwalsertal would have to come out of its postcard idyll and expand into the lowlands of the European banking landscape. This meant an increase on the demands placed on IT so the company decided to review the ef? ciency of its IT department by means of a benchmark. The projec

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