The Challenge Amway India depends on both a custom-developed ERP appli- cation that runs on IBM i and a Windows-based e-commerce platform from Microsoft. The e-commerce suite, which uses Microsoft SQL Server, requires data—such as Amway Business Owner (ABO) order histories and business summary reports— in the ERP’s Db2 databases. E-commerce is an important component of Amway India’s growth strategy. Sales through this channel have increased to 31% of the company’s business in the past two years. Greater use of e-commerce promises to improve Amway India’s profitability because e-commerce lowers the cost of order processing (compared to traditional sales channels). Data sharing between the ERP and e-commerce applications presented a problem for Amway. In the past, Amway India tran

Join for free to read