www.empirix.com Case Study Success Story: Amtrak In order to control costs and provide a great customer experience, Amtrak invested in an Empirix Monitoring Solution. Automating the monitoring system speeds discovery of issues so they can be fixed before they affect customers. Amtrak Automates Management of Speech Applications with Empirix In today’s travel market, customers ex- pect to be able to book trips by phone or online; and they expec

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