Case Study

Amtrak Self-Service Ticketing Kiosks

Amtrak Self-Service Ticketing Kiosks

AMTRAK SELF-SERVICE TICKETING KIOSKS CASE STUDY Objective: After 10 years of successful ticketing operations, Amtrak / SITA embarked on their second generation of self-serve ticketing kiosks. They sought to completely revitalize the appearance and functionality of the ticketing kiosks with high standards for: • ADA compliant footprint, supplemented with EZ Access Trace unit to fully serve visually impaired customers • Highest secur

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