American Clock Manufacturer Finally Finds Great Time Management Tool
American Clock Manufacturer Finally Finds Great Time Management Tool
2 PagesAmerican Clock Manufacturer Finally Finds Great Time Management Tool page 1 CHALLENGES Despite the rapid growth of the company, Jessica Gasta, who manages and maintains the IT de- partment herself, would get overwhelmed with the IT needs of employees. With a growing staff, it is not unusual that 75 people need something at the same time. Even this amount was getting hard to cope with, so Gasta knew that as American Time continued to expand, she would need an effective service desk solution. Without a proper service desk tool, Gasta was having a hard time staying organized and on top of all tickets and incidents. “I would have people stopping at my desk, in the hallway, leaving me notes, emailing, calling, etc,” said Gasta. “It’s hard to stay organized when it’s coming from every dir
