East of England Ambulance Service (‘EEAST’) Ambulance Service: Case Study Performance Challenge RESPONSE TARGET SHORTFALL The Trust had agreed a Remedial Action Plan (RAP) with its Commissioners that targeted achieving the national targets of 75% Red 1 in 8 minutes by the end of the financial year. Components of the RAP were not delivering to plan which resulted in the Trust having to increase its use of Private Ambulance Services (PAS) to provide additional response capacity. PAS was an expensive resource that was not as effective as the Trust’s own resource. DETERIORATING FORECASTS High PAS spend resulted in ever deteriorating forecast outturns and a sharp swing into deficit, not mitigated by savings elsewhere. SSG response DIAGNOSTIC SSG conducted a walkthrough of EEAST operati

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