Overview Alfa-Bank is one of the largest Russian private banks by total capital, credit portfolio, and deposits. Its strategic priorities include a fo- cus on asset quality and reliability combined with the industry’s best customer service, t ech­ nologic al­ e x cellence ,­ efficienc y ,­ and­ busi- ness integration. Challenge Alfa-Bank has been operating in Ukraine for 20 years and is part of a large international hold- ings group which is also present in Kazakhstan, Russia, Belarus, Cyprus, Netherlands and UK. Quality, speed and reliability of service are its main objectives and with Ukraine’s increased consumerism, services have rapidly grown to accommodate the new demand for credit cards and online banking. The bank’s site averages 2,000 concurrent sessions with a high

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