Overview Alfa-Bank is one of the largest Russian private banks by total capital, credit portfolio, and de- posits. Its strategic priorities include a focus on asset quality and reliability combined with the industry’s best customer service, technological excellence, efficiency, and business integration. Challenge With the bank serving 22 million customers, the load on its IT systems is substantial, and so is the cost of any downtime. Internal esti- mates show that unplanned outage to a busi- ness-critical system can cost up to $200,000 USD per hour. For example, when the money transfer system is down, the bank has to forfeit transfer fees, compensate customers and risk reputation losses. Longer downtime can result in lawsuits and penalties, with losses potentially running into

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