AIA Australia Gains Holistic View of Customer Experience with OpenText Smart Process Applications for Insurance
AIA Australia Gains Holistic View of Customer Experience with OpenText Smart Process Applications for Insurance
3 PagesSUCCESS STORY ENTERPRISE INFOR M ATION M ANAGEMENT INDUSTRY Financial Services , Insurance CUSTOMER AIA Australia Limited CHALLENGES n Ageing workflow and content management systems n Disparate view of customers across business functions SOLUTION n OpenText Case360 BENEFITS n Precise single view of customer engagement across all business functions n Scalability for future growth AIA Australia is the country’s largest group life insurer
