AI -ENABLED CLAIMS How Claims Automation saves 60% or more for Health InsurersW W W . M A N T R A L A B S G L O B A L . C O M H O N G K O N G C A S E S T U D Y C A S E S T U D Y Replacing manual claims process with an AI system A I A AIA Group Limited, is the largest publicly listed pan-Asian life insurance group. AIA offers financial services, retirement planning, wealth management services. as well as accident and health insurance coverage. AIA Hong KongMore insurance renders more claims — AIA deals with high-volume claims processing everyday. The bulk of processing work is handled manually, which creates bottlenecks for adjudication and settlement. PROBLEM Pain Points Extracting information from documents like medical invoices, diagnostic reports, hospital & pharmacy bills i

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