ResultsCX helped a Fortune 100 Cable/MSO company increase annual total sales by 220% by combining comprehensive agent training with a consultative sales approach. This enabled agents to deliver personalized, needs-based offers and align product recommendations better with customer preferences. ResultsCX’s targeted strategies also boosted upsell rates, driving higher revenue per customer and sustaining profitability in a mature market, while leveraging 15 years of partnership experience to optimize sales performance and customer engagement.

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