Aetna Medicare Transition Services Takes Control of its Contact Center with CXone
Aetna Medicare Transition Services Takes Control of its Contact Center with CXone
2 PagesAetna Medicare Transition Services Takes Control of its Contact Center with CXone About the Company It’s not surprising that many employees are confused about their health- care insurance options as they become eligible for Medicare. Aetna Medicare Transition Services educates working people ages 65 and older on healthcare options and helps them determine if Medicare is right for them and then can help find a plan that meets their needs. The organiza- tion focuses primarily on transitioning employees from their employers’ group Aetna plans to individual Medicare plans with Aetna. The company has 45 agents, all of whom are licensed insurance agents, at its Florida contact center. These advisors handle around 2,700 calls per month, the majority of which are inbound calls generated b
