CLIENT STORY Aer Lingus: Cost and KPI Benchmarking Study The challenge The CEO of Aer Lingus approached our team to carry out an in-depth benchmarking exercise to compare the airline with industry ‘best practice’ at leading low-cost and leisure carriers. Aer Lingus had made significant progress in optimising its operational processes and realising productivity improvements over the previous few years, and the management wanted to evaluate progress and identify further opportunities. The scope of work was aimed at identifying major differences in cost performance within its short-haul and long-haul businesses through comparison with a peer group. Our approach We used our proprietary cost benchmarking methodology to enable a ‘like-for-like’ comparison against the benchmark airlines. After ga

Join for free to read