Suncoast Credit Union, Florida’s largest credit union with over one million members and $17.5 billion in assets, wanted to reduce disputes and call center volume caused by unclear transaction data. Partnering with MX, Suncoast used advanced data enhancement to cleanse and categorize nearly 50 million transactions monthly, averaging 19 transactions per second. This transformation turned raw, confusing data into clear, human-readable descriptions with added context, helping members recognize and understand their transactions. The result was reduced member anxiety, fewer disputes, lower call volume, and improved satisfaction and trust in digital banking.

Join for free to read