Avanade helped Adaptec Solutions implement equipment360™, a scalable platform built on Microsoft Dynamics 365 Field Service, to unify service operations and support growth. Avanade’s expertise enabled Adaptec to connect equipment, standardize processes, and gain clear visibility into key analytics like mean time to failure and repair quote turnaround. This technology-driven transformation enhanced customer service and operational efficiency, allowing Adaptec to differentiate itself in the industry with data-driven insights and improved equipment lifecycle management.

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