Achieving the goal of satisfied users
Achieving the goal of satisfied users
3 Pages"T o meet the expectations of users today and in the future, IT needs new approaches. Using CGI's analysis and methodology, we were able to identify specific options for action and, together with the specialist departments, develop common ideas for improving service quality." Prof. Dr. Manfred Paul, Head of Central IT at Munich University of Applied Sciences Achieving the goal of satisfied users Within the Munich University of Applied Sciences, central IT provides a variety of services for different areas, such as the university’ s administration, libraries, faculties and other departments. Users judged service quality very differently , and internal improvement measures—for example, redefining service processes and agile work for selected projects—did not achieve the desired eff
