SUCCESS STORY: BLUELINK Achieving flawless customer service and improved efficiency Genesys Enterprise Workload Management boosts BlueLink contact center performance and central oversight for world-renowned brands Cust ome r : BlueLink Industry: Customer relationship management Scope: Europe and Mauritius Agents: 850 Challenges: • Increase customer and agent satisfaction • Improve and harmonize central management and resource utilization • Earn extra market share in a competitive environment • Adopt a flexible and tailored solution to meet 135 different SLAs Solutions: • Genesys Customer Experience Platform • Genesys Enterprise Workload Management Customer service excellence essential Expert in customer relations, BlueLink Group provides tailored multimedia solutions to wor

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