© 2020, Zoho Corporation Pvt. Ltd. All Rights Reserved. 1© 2020, Zoho Corporation Pvt. Ltd. All Rights Reserved. 2 About Air Rail Air Rail, based out of Madrid, Spain, is a company specializing in airport, railway, port, and industrial machinery. It provides specialized machines, vehicles, and ground support equipment for the aviation, logistics, and transportation industries. They’re a leader in airport aircraft assistance equipment and railway maneuvring machines. Air Rail currently manages 3,000+ machines for 100+ clients spread across seven countries.© 2020, Zoho Corporation Pvt. Ltd. All Rights Reserved. 3 A typical day The daily routine at Air Rail involves support staff looking into service requests made by clients for machines. The machines can either be ones rented out by

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