Case study Acas delivers in-house training to provide an established SME with the tools to help its managers and supervisors manage effectively This case study explores how Acas supervisor training and policy advice helped Duresta – a well-established bespoke upholstery company – to overcome management challenges and change employee behaviour. As a result of the training, supervisors are now better equipped and feel more confident in their roles, and employees are aware of the behavioural standards they should observe. The Acas Helpline has also helped the organisation clarify day to day issues while standard documents from the Acas website have been used to ensure best practice in Duresta procedures. Background to the organisation Duresta, part of the Sofa Brands Internation

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