ABS needed a way to differentiate itself from other outsourced service desk providers
ABS needed a way to differentiate itself from other outsourced service desk providers
2 PagesOverview ABS serves clients throughout North America and in 14 countries around the world with a full range of outsourced service desk, desk- top, managed hosting, and network support and services. For more than 30 years, its U.S.- based, certified professionals have advised and assisted both large and mid-sized busi- nesses in how best to address their technical issues and interests. Challenge ABS had previously employed Micro Focus ® TeamTrack, the predecessor of the process management platform that powers the Micro Focus ITSM solution, to streamline incident management. At one point the company con- sidered the possibility of developing its own problem and change management modules using the system. “The system is extremely flexible, ” says Stefan Schurman, Vice President
