About Blue Cross of Idaho Founded in 1945, Blue Cross of Idaho is Idaho’s oldest health insurer, with approximately 25 percent of the state’s population enrolled in its traditional, PPO and managed care programs. The company works closely with healthcare providers, hospitals and partners across the state, to ensure superior personal customer service. At its headquarters in Meridian, Idaho, Blue Cross of Idaho employs more than 850 workers, with additional employees working from district offices in Coeur d’Alene, Twin Falls, Pocatello and Idaho Falls. The company contact center is also located in Meridian, where 230 agents handle an annual call volume of 1.4 million. The Challenge Blue Cross of Idaho faced several challenges primarily stemming from disjointed processes and syste

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