ABN AMRO uses Tungsten RPA to automate manual tasks, improving compliance, reducing costs, and enhancing customer service. The bank cut onboarding time and costs by up to 90%, enabling staff to focus on high-value work. RPA scaled from a pilot to 60+ developers, now supporting processes across retail, corporate, and private banking. Moving to Azure improved agility, and the bank is now transitioning to hyperautomation—integrating AI, RPA, and low-code tools for end-to-end automation. The goal: faster product launches, better customer experiences, and future-proof, sustainable operations.

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