Caerphilly Council CASE STUDY2 Background The Issues they faced Caerphilly Council provide services to over 180,000 people, comprised across 33 wards. Caerphilly Council identified a number of key issues that were causing inefficiencies for their repairs team. They’ve been committed to creating efficiencies within the Council to not only reduce costs but improve the service provided to the public. They’ve been a valued Totalmobile customer since 2009 and have utilised our mobile workforce management solution to achieve streamlined processes and increased productivity with their repairs teams. These predominately lay around workforce management and their electronic appointment system; there was no structure to the assignment of jobs causing inefficiencies in the allocation of

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