Delivering Automation Eciencies Aberdeen City Council implemented a multi-technology approach to increase operational eciency Case Study2 Aberdeen City Council is the administering authority for the Local Government Pension Scheme through the North East Scotland Pension Fund (NESPF). The Fund has around 24,000 active members, 16,000 deferred members and pays benefits to over 18,000 pensioners and dependants each month. Multi-solutions approach for automation An Overview3 Following a review of administration procedures prior to the introduction of a Pensions Administration Strategy, NESPF embarked on a drive to improve operational efficiency by increasing automation and reducing the volume of enquiries to the administration team. Employers also had to meet their Pension Re

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