A utility company serving six English counties wanted to maximise use of personnel resources The company We worked with a public limited water company providing mains water and sewerage services in six English counties. Their needs The company had numerous impounding and water service reservoirs, water treatment works, water pumping stations, sewage treatment works and sewage pumping stations and many thousands of kilometres of water mains and sewers. The client requirement was to understand and prioritise its combined works management processes so that resources could be better deployed in areas such as receipt of customer contact, work scheduling, planning and job completion reporting, service engineering, vehicle management and plant and equipment maintenance.How we helped We tailored

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