American Airlines partnered with Deloitte to address inconsistent HR and payroll processes affecting over 335,000 employees and non-employees worldwide. They implemented a unified, cloud-based global HR solution powered by SAP SuccessFactors and SAP HANA Enterprise Cloud. This integration streamlined business processes, reduced payroll errors to zero, enhanced GDPR compliance, and enabled consistent data management across 57 countries. Key outcomes included significant cost savings, improved reporting, faster job application times (45 to 10 minutes), and a digital onboarding experience, creating a world-class employee experience across regions and roles.

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