The voicebot solution transforming Revenue A REAL CONVERSA TION STARTER2 GAME-CHANGING CONVERSA TIONS In a world-first, Revenue saw the opportunity to better meet customer needs using new technology—delivering game-changing outcomes. With the telephone being the most common channel for contact, Revenue receives more than three million calls a year. They’re not all complex enquires, but they all still require, time, attention, and friendly assistance. For John Barron, CIO at Revenue, this customer service demand represented the perfect chance to take advantage of artificial intelligence (AI) automated services, as well as cutting-edge natural language processing. The bold vision was to make a significant shift both technically and culturally— reimagining a new approa

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