A New Innovation System Helps a Water Utility Flow into New Markets Manila Water has been fulfilling its ‘triple bottom line’ mission of bringing clean water to people while protecting the planet and posting steady profits. But an ambitious five-year plan for new growth drove its leaders to branch out into ventures beyond its core. Client Impact BUILDING ON SUCCESS BY JUMPSTARTING NEW GROWTH When the municipal utility was formed in 1997, only a quarter of homes in the Philippines capital had reliable access to potable tap water. But over the next fifteen years, this division of a publicly traded company solved the crisis by working to bring drinkable water round the clock to 99% of the 6 million people in its district. Yet in 2013, a record year for earnings, CEO Gerry Ablaza Jr

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