A major retail pharmacy provider began to experience some slipping in prescription fulfillment compliance.
A major retail pharmacy provider began to experience some slipping in prescription fulfillment compliance.
2 PagesTHE LEARNING TIMES ARE MICRO. THE RESULTS ARE ANYTHING BUT. While managing millions of customer prescriptions daily, a major retail pharmacy provider began to experience some slipping in prescription fulfillment compliance. The impacts were significant, ranging from financial loss to medication abuse, and in this highly regulated industry, it was simply unacceptable. © 2019 Alorica Inc. All rights reserved. THE CHALLENGE • Introduce ‘microlearning’ to revolutionize training protocols • Boost KPI scores • Win over a skeptical client THE OUTCOME • Pilot-site process compliance hit 96% to goal 60 days after training, besting non-pilot sites by as much as 62% • Cost savings: on average, we reduced retraining time by as much as 80% per full-time employee • Microlearning c
