A London Bridge: Training That Put Far-Away CRM Reps in the Center of the City

2 Pages

SUCCESS STORY This multinational organization works with companies of all sizes to design and manage comprehensive travel programs. Challenge The organization anticipated a signi?cant increase in its call center volume prior to the 2012 Olympics in London. It would have to prepare for questions about hotels, dining, tourist attractions, Olympic venues, and so on, and provide answers that required a working knowledge of London. The company wanted

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A London Bridge: Training That Put Far-Away CRM Reps in the Center of the City

A London Bridge: Training That Put Far-Away CRM Reps in the Center of the City

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