A Healthy Dose Of Automation for University of Maryland Medical System Reduced 80% Help Desk Overload
A Healthy Dose Of Automation for University of Maryland Medical System Reduced 80% Help Desk Overload
3 PagesAbout the Client Founded in 1984, the University of Maryland Medical System(UMMS) is a university-based regional healthcare system. University of Maryland Medical System owns and operates at more than 150 locations and 13 hospitals. At present, UMMS has 29000+ employees and 4,600 physicians. Challenges • Handling high volume active directory password requests during payroll processing of 45000+ users • Reducing turnaround time in password reset processing • Lowering manual intervention during business peak hour
