CASE STUDY: Loyola University Chicago ivanti.com Loyola University Grants User Access 80% Faster with Ivanti Service Manager Profile: Loyola University Chicago is a private, Jesuit, Catholic research university with more than 17,000 students and six campuses across the Chicago metropolitan area. Location: Chicago Industry: Education Website: http://www.luc.edu Solutions: ? Ivanti ® Service Manager Benefits: ? Accelerated incident request resolution ? Improved user self service ? Faster student training Driving Greater Service Desk Efficiency Loyola University Chicago needed to simplify and optimize service desk support processes for its large population of faculty, staff, students and alumni. The university relies heavily on a stude

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