Case Study
A Global Market Research Firm Streamlines Data Analysis and Customer Service
A Global Market Research Firm Streamlines Data Analysis and Customer Service It’s counterintuitive. But as anyone who has worked in a service- based business knows, the more people who are involved in the work, the longer it takes to get it done. Handoffs are the main culprit. Every handoff interrupts the workflow and adds queue time. Standardize processes and eliminate unnecessary work and loopbacks, and you can quickly reduce cycle t