CASE STUDY A booster shot for global business services How one pharma firm injected 20% more efficiency into finance Strong medicine. That’s what this pharma major needed to reduce costs, beef up compliance, and promote even healthier customer relations. The prescription: partner with the right specialist and treat finance first Therapy started in 2013 when the pharma giant teamed up with Genpact. Together, we agreed that the company should adopt global business services if it wanted to transform a number of finance functions. We established targets, timelines, and who would take charge of what. Then we set to work.Genpact | Case study | 2 What the team did We created a transformation roadmap for global business services, with milestones and goals to work to, see figure 1. We revital

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