A bespoke solution for Chester station Chester station is a grade II listed building in the north-west of England with a 170 year history. Hearing loops had been installed in the station. Its operators at the time, Arriva Trains Wales, and property maintenance managers, Integral UK Ltd, asked Contacta Systems to review the provision for their hearing-impaired passengers. Arriva Trains wanted to be sure customers with hearing loss could clearly hear audio announcements on the concourse. (Image: Phil Parker) Our engineers surveyed the equipment installed in Chester station. They discovered the hearing loops weren’t working and couldn’t be repaired or altered to offer customers a good service. They needed to be replaced but the age and status of the building present

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