Whataburger, a major American burger chain headquartered in Texas, has expanded to over 900 locations in 17 states since 1950, with an annual revenue exceeding $3 billion. Traditionally, its stores faced challenges with damaged or incomplete shipments, handled through a cumbersome manual process. Partnering with ArrowStream, Whataburger implemented the FSIM system to streamline incident management, enhancing efficiency and communication between stores and distributors. This digital transformation has improved operational visibility, accelerated credit processes, and strengthened partner relationships, resulting in widespread adoption and significant operational improvements.

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