211 LA Puts Customers First with NICE inContact About 211 LA 211 LA connects Los Angeles County residents with community organizations that provide health, human, and social services. The nonprofit’s team of about 60 community resource advisors provide information and referrals to about 500,000 people every year. The Challenge Before NICE inContact, 211 LA used an on-premises system that was inflexible, antiquated, and expensive to upgr

Join for free to read