20:20 Mobile and SupportDesk ITSM 2020 Mobile’s SupportDesk for Multiple Business Areas: a Service Desk to Shout About! At the 2020 Mobile headquarters based in Crewe, there is never a dull moment for the company’s Head of Infrastructure, Spencer Johnson. Dur-ing an interview with Spencer in the comfortable seating area of the newly refurbished canteen, his BlackBerry didn’t stop chirping and buzz-ing with constant updates being sent to his phone, keeping him in-the-loop with all IT service desk activity. “This is what my day is like, it’s quite hectic!” Spencer explained before quickly having to answer an important phone call. Within such a fast-paced environment, keeping up-to-speed with business activity is paramount; a necessity that Spencer appreciated would not be possible without a

Join for free to read