© Zensar Technologies © Zensar Technologies Company: A leading UK based retailer Business Benefits • 20% direct savings vs T&M • 600 Service improvements delivered • 25%Reduction in Incidents and callouts in last two years • 8000+ person days Enhancements & Changes delivered Top Benefits Achieved Operations Managed Services A leading UK client was facing challenges of High cost of operations due to lack of effective delivery model and lack improvements, Unreliable changes on timelines & quality, Lack of flexibility to scale during peak demands, Lack of business and System documentation and Need to support major programs. Highlights Zensar implemented metric based managed services for a UK client fo

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