Frontline employees play a critical role in delivering consistent, high-quality customer experiences, yet they are often left out of process management efforts. This eBook from Nintex emphasizes that business process management (BPM) is not only essential for efficiency and agility but must extend to frontline roles to ensure success. Processes should be accessible, intuitive, and adaptable, allowing workers to engage meaningfully and offer feedback. Engaging frontline staff in continuous improvement leads to better outcomes, reduces risks, boosts compliance, and supports onboarding and consistency. Ultimately, BPM must be democratized to unlock enterprise-wide value and innovation.

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