Digital transformation is the continuous reinvention of how organizations operate to improve customer experiences and lower costs through scaled technology deployment. Success depends on six capabilities: clear value-driven strategy, strong digital talent, scalable operating models, distributed tech infrastructure, accessible data, and robust change management. AI, including generative AI, must solve real business problems, not be tech for tech’s sake. CEOs must lead these long-term efforts, ensuring cross-functional alignment and measurable value creation to sustain competitive advantage in a fast-evolving digital landscape.

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