WELCOME To The Age Of Telehealth WHITEPAPER2 3 WHITEPAPER “The genie’s already out of the bottle on this one. I think it’s fair to say that the advent of telehealth has been just completely accelerated, that it’s taken a crisis to push us to a new frontier, but there’s absolutely no going back.” Seerna Verma CMS Administrator Introduction Once seen as part of the future healthcare landscape and limited to providing care only to rural patients, digital care technologies such as telehealth and virtual waiting rooms are now a part of everyday life for many Americans. This began, of course, with the onset of COVID-19. While a vaccine will hopefully one day put an end to the COVID-19 public health emergency, it will not put an end to telemedicine. If anything, the initial surge

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