A 2021 Forrester study of four organizations using UKG Pro Workforce Management found net benefits of nearly $6 million over three years, an 89% ROI, and a payback period under six months. The solution helped these organizations scale without increasing HR headcount and improved self-service for managers and employees. Users appreciate UKG’s efficiency, customization, and ease of use, noting its ability to streamline processes, reduce errors, and empower employees. Customer support receives high praise, and UKG has earned several awards, including honors from G2, Gartner, and TrustRadius for excellence in HCM and workforce management.

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