Upskilling employees? Odds are you’re underinvesting We all suffer from novelty bias: The tendency to pay disproportionate attention to what’s shiny and new. It’s the reason we focus so much on technology and innovation and so little on maintenance and repair. We want to reduce fuel consumption and traffic, so we get excited about electric vehicles and autonomous driving—but yawn when we think about repairing our roads, bridges, and public transit systems. Chasing shiny objects comes at a cost. In the current job market, novelty bias is why so many organisations are focused on attracting new employees rather than upskilling or reskilling their existing people. But chasing new talent comes at a cost.

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