1 UNDERSTANDING PATIENT BEHAVIOR T o Encourage Adoption Of Virtual Care T echnology WHITEPAPER2 3 In recent years, advances in virtual care technology and processes have made it easier than ever for providers to conduct certain types of encounters and provide new services without the need for person- to-person interaction. While the majority of providers now offer such virtual options and services, patient adoption is lagging. According to the 2019 Philips Future Health Index, 39 percent of providers reported never using any form of telemedicine technology in their practice. 1 In contrast, very few users seem to be following this trend. According a 2019 JD Power study, only 9.6 percent of Americans have used some form of telemedicine services, while 74.3 percent say they eith

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